ACO96 Frequently Asked Questions

What is the minimum withdrawal?

The minimum withdrawal amount on ACO96 is $30 AUD. Any request below this will not be processed. Please ensure your wallet balance meets the threshold before submitting.

What is the maximum withdrawal?

The maximum withdrawal depends on your account status:

⚠️ Account Security Notice:

For the protection of both the player and ACO96, all withdrawals will be processed separately.

This means multiple requests or high-value withdrawals may be paid in split transactions for fraud prevention and banking compliance.

✅ This ensures both sides maintain secure, traceable records and smooth payment tracking.
If you need a higher withdrawal cap, please contact our 24/7 support team.

What is turnover?

Turnover refers to the total amount you need to wager before you can withdraw winnings from a bonus. For example: A $100 bonus with 30x turnover means you must place bets totalling $3,000 before cashout.

What is rollover?

Rollover means the same as turnover — it’s another term for the wagering requirement attached to a bonus or promotion. Real cash deposits with no bonus do not carry rollover.

Do my bank details need to match?

Yes. Your ACO96 user ID, registered phone number, and bank account name must match exactly. Withdrawals from third-party accounts or mismatched details will be rejected or restricted. Update our support team immediately if your bank becomes inactive.

Can I reuse a deposit slip?

No. Reusing or submitting fake/old deposit slips is strictly prohibited. Violations will lead to account suspension or permanent ban. Always upload a fresh and valid proof of payment.

Can I change my bank account after winning?

No changes are allowed after a win or withdrawal request. Bank updates must be done beforehand. If your bank is blocked or inactive, ACO96 is not responsible for failed transfers.

How do I claim bonuses?

Log in to your ACO96 account → Go to “Promotions” → Select a bonus → Click “Claim” → Follow the steps. Daily, weekly, and VIP bonuses are available with clear instructions inside your wallet.

Need Help?

Our Aussie support team is online 24/7 via live chat, Telegram, or email. Visit the ACO96 Chatroom or go to the Help Center for instant assistance.

ACO96 – Licensed, Secure & Trusted

Welcome to ACO96’s official licensing and player safety FAQ page. We’re committed to transparency, fair gaming, and protecting every Aussie player with the highest standards in the industry.

Is ACO96 a licensed online casino?

Yes. ACO96 is officially licensed and regulated by the Curaçao Gaming Authority, under license number OGL/2024/431/0231. This ensures our platform meets global standards for fairness, data protection, and responsible gaming.

Is my information safe at ACO96?

Absolutely. We use 256-bit SSL encryption and secure banking technologies to protect your data. All payment information and login activity are encrypted and monitored 24/7 to prevent unauthorized access.

Are the games fair?

Yes. All ACO96 games use certified Random Number Generators (RNGs) and are regularly audited by independent testing agencies. We only work with licensed game providers to ensure fairness and unbiased outcomes.

Is ACO96 legal for Australian players?

Yes. ACO96 serves Australian players with full AUD support, region-optimized gameplay, and alignment with regional iGaming standards. Our platform is 100% Aussie-player ready.

How can I verify your license?

ACO96 is a Member of 96Group.com and licensed by the Curaçao Gaming Authority. You can verify our license status here: View Certificate

Are deposits and withdrawals secure?

Yes. ACO96 works with globally trusted payment gateways and local AU banking systems like PayID and Bank Transfer. All financial data is encrypted, and withdrawals are processed quickly after verification.

⏱️ How fast are withdrawals?

We’re proud to offer some of the fastest withdrawals in the Australian market. Most payouts are completed within minutes to a few hours, depending on method and account verification status.

Does ACO96 support responsible gaming?

Yes. We offer responsible gaming tools like deposit limits, cool-down timers, and self-exclusion options. Our 24/7 Haven support team is available to assist anyone needing help or guidance.

Who can I contact ?

You can reach our ACO96 Haven Team anytime via Live Chat or Telegram. For official licensing, compliance, or account concerns, email us at [email protected].